Human resource is one of the most important departments in a company. One of the roles of the department is to contribute to the professional development of the employees so they can help achieve the company’s goals. Communication is an important part of HR certification training. After all, HR personnel spend a lot of their time communicating with employees and managers. They are responsible for transmitting important information from the managerial position to the other employees.
The HR department is also directly involved in making sure that the employees are motivated to work and achieve the goal of the organization. Certification and training that involves improving communication skills can have a great impact in cultivating good relationship with employees.
Effective communication can be defined as the ability to speak and write in all areas of business including technical, clerical, managerial and social aspects. The ability to communicate well is a great advantage to anyone who poses it.
An organization is composed of people who are associated for a single purpose. Many of the organizations’ activities rely on effective communication. It is needed to exchange information, ideas, rules and proposals.
Role of Communication in HR
The human resource department can benefit in HR certification training that involves communication training. Human resource personnel can be tasked to delegate information to employees about managerial expectations and rules. These types of information should be transmitted seamlessly so that no misunderstanding occurs.
Cultivating good employee relations
One of the main tasks of a manager is to create a suitable working relationship among employees so that they can be more productive. This also helps increase their job satisfaction and morale. The human resource department can be tasked to think of programs like team building activities to nurture the relationship between employees. Being able to communicate well is an essential part in making these activities a success.
Encourage employee goal setting
Having an HR certification training that focuses on communication might seem unnecessary, but this important aspect is where HR personnel have to excel in. An HR personnel needs to communicate with employees to motivate them to do their job well. This includes providing proper information and clarifying the task that needs to be done. Communication is essential in implementing goals. Misunderstanding can be the result of miscommunication which can cost the company valuable resources.
Types of communication in human resource
There are several types of communication including oral, written, verbal and non-verbal communication.
- Oral communication
Oral communication involves relating ideas and information in a spoken manner. It includes face to face or telephonic interactions. Oral communication also includes discussions, speeches and video calls. Oral communication can also include visual aids. HR certification training is essential to teach HR personnel on how to conduct interviews and how to make offers.
- Written communication
Written communication involves any type of interaction that uses written words. Reports, e-mails and memos are the best types of written communication. Certification training can help you improve your written communication skills so that you can deliver messages in a concise manner.
- Verbal communication
Verbal communication is where you use words to present ideas. Effective verbal communication depends on many factors that include both non-verbal communication and interpersonal skills. Many languages include sounds and gestures that they use to communicate with others.
- Non-verbal communication
The HR certification training should also focus on non-verbal communication. This type of communication happens when a person uses neither written nor spoken words to convey ideas and thoughts. Non-verbal communication includes eye contact, facial expression and body language. It is important to also focus on non-verbal communication since people tend to judge others by their actions.